Privacy Policy

This Privacy Notice (the “Notice”) outlines the privacy practices of UUCargo (“we,” “us,” or “our”) and explains how we collect, process, and store certain information about our customers (“Customer,” “you,” or “your”) who utilize our website, products, and services (collectively, our “Services”).

At UUCargo, we prioritize the privacy of our customers and their consumers. We are committed to protecting your personal data in compliance with applicable data privacy laws. This Notice defines how we handle personal data, which includes any information that can identify, locate, or contact an individual, either on its own or when combined with other personal or identifying information (“Personal Data”), as defined by applicable data privacy laws.

By accessing or using our Services, you acknowledge and accept this Notice and any other applicable policies, including UUCargo’s Terms of Use. Please note that this Notice may be subject to changes, and any revisions will be posted on this page. If you have any questions or concerns regarding this Notice or our data privacy practices, please contact us at info@uucargo.ca。

We collect only the information necessary to fulfill the purposes described in this Privacy Policy. We do not collect any other information or allow information to be used for other purposes without your express consent, unless authorized by law. We maintain information related to our users and the information they provide, collecting only the Personal Information that is reasonably necessary.

We collect and use various types of information from and about you from different sources, including:

• Account or Registration Information: When you sign up for a Company account or subscribe to our services, we require certain information such as your contact information, including your name, business name, username, password, mailing address, freight broker status, shipping address, and email address.
• Identity Verification and Payment Information: This may include images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, bank account, credit card information, or payment account information.
• Optional Profile Information: You can optionally provide additional Personal Information beyond what is required, including information about your business, user preferences, and information submitted through forms or in response to marketing efforts.

UUCargo collects user information to ensure the provision of efficient and reliable services. The collection of Personal Data is necessary to facilitate various aspects of the shipping process, such as shipping, creating labels, tracking shipments, and address validation.

By collecting user information, UUCargo enables users to create accounts, link third-party courier or marketplace accounts, and receive personalized experiences tailored to their shipping needs. Additionally, the data collected allows UUCargo to provide customer service and technical support, conduct analytics to improve products and services, comply with legal requirements, and monitor and prevent fraud or potential criminal activity.

UUCargo is committed to ensuring the privacy and protection of users’ personal information. In accordance with applicable laws, regulations, and policies, UUCargo takes measures to secure personal data, implementing technical and organizational safeguards to prevent unauthorized access, disclosure, and destruction.

We retain your information as long as your account remains active and as required to comply with applicable laws, regulations, policies, or agreements. Additionally, we monitor, investigate, and prevent fraud, criminal activity, and breaches of carrier regulations to ensure the safety and security of our platform.

UUCargo may share your information with trusted third-party companies that work with us to provide our Services, such as freight and parcel couriers, insurance underwriters, customs brokers, and payment processors, to guarantee fulfillment.

Information is shared for purposes including:

• Allowing users to register, book, and tender shipments across carrier partner networks.
• Contacting users regarding administrative notices, service updates, and rate adjustments.
• Following up on service calls, claims, and delivery investigations.
• Sharing necessary records with carrier partners during investigations of policy violations, missing freight, or damages.
• Complying with lawful court orders, subpoenas, or cooperative law enforcement inquiries.
• Transferring operational information in the event of a merger, acquisition, or sale of corporate assets.

At UUCargo, we respect your communication preferences. To opt out of promotional emails, click the “unsubscribe” link at the bottom of any marketing email.

Alternatively, email your unsubscribe request directly to info@uucargo.ca with your account details.

* Please note: Unsubscribing will not affect transactional or service-related messages (e.g., shipping confirmations, tracking notifications, invoices).

UUCargo provides the platform and services on an “as is” basis without warranties of any kind. To the fullest extent permitted by applicable law, UUCargo and its partners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from website performance, service delays, or inaccurate information.

You agree to indemnify and hold harmless UUCargo, its officers, employees, and agents from any claims, losses, or legal fees arising from your use of the services or violation of carrier regulations.